Building Rapport: What, How and How Not To
Put simply, rapport is people’s ability to relate, be empathetic towards each other’s feelings and communicate well. We all […]
Book Precis: “Influence: The Psychology Of Persuasion” by Robert Cialdini
In this summary of “Influence: The Psychology Of Persuasion” by Robert Cialdini, you will learn the six principles of influencing […]
Influencing Skills: Writing Persuasive Emails
If you work in an office, you probably use email as your primary form of communication. While this is a […]
The Difference Between Influencing And Manipulating
Confusingly, although influencing and manipulating are very similar, ‘influence’ has positive connotations, while manipulation has negative connotations. They’re similar but […]
Getting To Win Win Outcomes In Difficult Situations
What Does Win-Win Outcome Mean? “Peace is not the absence of conflict, but the ability to cope with it.” Mahatma […]
Understanding Workplace Power To Build Your Influence
What Is Workplace Power? Workplace power is the capacity to get someone else to do what you would like them […]
Complete Guide To Workplace Conflict Resolution: What Is It? Why Is It Important? How Do I Do It?
Work can be stressful. Deadlines and pressure to hit targets can lead to conflict as colleagues vie for position and […]
Influencing Skills: Using Open-Ended Questions To Build Relationships
‘The best investment is in the tools of one’s trade’ Benjamin Franklin Influencing and persuading are critical skills to develop […]
How To Win Friends & Influence People In 8 Key Points
In this series of blog posts, we’re going to look at some classic business books and discuss their main ideas. […]
The Complete Guide to Active Listening
Active listeners tend to make more money, have better relationships and enjoy relatively better overall well-being. Why? Because active listening […]