5 Minutes
Building Rapport: What, How and How Not To

Building Rapport: What, How and How Not To

Put simply, rapport is people’s ability to relate, be empathetic towards each other’s feelings and communicate well.   We all […]

by Ben Richardson
12th May 2021    4 Minutes
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6 Minutes
Book Precis: “Influence: The Psychology Of Persuasion” by Robert Cialdini

Book Precis: “Influence: The Psychology Of Persuasion” by Robert Cialdini

In this summary of “Influence: The Psychology Of Persuasion” by Robert Cialdini, you will learn the six principles of influencing […]

by Ben Richardson
12th May 2021    4 Minutes
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4 Minutes
Influencing Skills: Writing Persuasive Emails

Influencing Skills: Writing Persuasive Emails

If you work in an office, you probably use email as your primary form of communication. While this is a […]

by Ben Richardson
10th May 2021    3 Minute Read
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5 Minutes
The Difference Between Influencing And Manipulating

The Difference Between Influencing And Manipulating

Confusingly, although influencing and manipulating are very similar, ‘influence’ has positive connotations, while manipulation has negative connotations.  They’re similar but […]

by Ben Richardson
4th May 2021    4 Minutes
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6 Minutes
Getting To Win Win Outcomes In Difficult Situations

Getting To Win Win Outcomes In Difficult Situations

What Does Win-Win Outcome Mean?  “Peace is not the absence of conflict, but the ability to cope with it.” Mahatma […]

by Ben Richardson
1st May 2021    
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4 Minutes
Understanding Workplace Power To Build Your Influence

Understanding Workplace Power To Build Your Influence

What Is Workplace Power? Workplace power is the capacity to get someone else to do what you would like them […]

by Ben Richardson
29th April 2021    
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8 Minutes
Complete Guide To Workplace Conflict Resolution: What Is It? Why Is It Important? How Do I Do It?

Complete Guide To Workplace Conflict Resolution: What Is It? Why Is It Important? How Do I Do It?

Work can be stressful.  Deadlines and pressure to hit targets can lead to conflict as colleagues vie for position and […]

by Ben Richardson
29th April 2021    6 Minutes
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6 Minutes
Influencing Skills: Using Open-Ended Questions To Build Relationships

Influencing Skills: Using Open-Ended Questions To Build Relationships

‘The best investment is in the tools of one’s trade’ Benjamin Franklin Influencing and persuading are critical skills to develop […]

by Ben Richardson
28th April 2021    
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4 Minutes
How To Win Friends & Influence People In 8 Key Points

How To Win Friends & Influence People In 8 Key Points

In this series of blog posts, we’re going to look at some classic business books and discuss their main ideas.  […]

by Ben Richardson
27th April 2021    4 Minutes
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5 Minutes
The Complete Guide to Active Listening

The Complete Guide to Active Listening

Active listeners tend to make more money, have better relationships and enjoy relatively better overall well-being.  Why? Because active listening […]

by Ben Richardson
25th April 2021    
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