Line Management Training:
Intensive One Day Course

Learn how to be a happy, confident and respected line manager.
Delivery: Small live online & in-person workshops (4 per course on average)
Price: £395 + VAT
Length: 1 Day

Reviews 4.9
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Course overview

Master line management on our one-day line manager training course.

By the end of this fun, interactive course, you will understand how to:

  • Get things organised so that important tasks are completed on time.
  • Set clear goals so that your team really understands what you need from them.
  • Give effective feedback to your team.
  • Work with difficult people on your team constructively.
  • Have fun and enjoy managing your team.




Jo has been a professional development coach and trainer for over 20 years and is a member of the Chartered Institute of Professional Development (CIPD).

She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.

Training Course Details

  • Communicating effectively with your team as a group.
  • Communicating effectively with individuals in your team.
  • Listening skills as a key part of good communication skills.
  • Team building skills & motivational skills.
  • The importance of consistency between your message and your leadership style.

Supervision, Leadership & Management

  • What are they?
  • What responsibilities come with each of these roles?
  • What are the differences between these roles?
  • Which of these roles will you have in your new job role?

Managing The Transition To Manager

  • Managing ex-colleagues with emotional intelligence.
  • Making the transition from colleague to team leader.

Time Management

  • Organising your tasks.
  • Organisation and project management of your team’s tasks.
  • Allocating your time.
  • Setting your priorities.
  • Setting your team’s priorities while allowing for flexible working.
  • What your team expects from you.
  • What you should expect from your team.
  • Setting goals and making reasonable adjustments
  • Measuring progress towards goals.
  • Taking responsibility for work.
  • Being proactive when dealing with your team.
  • Personal development – training & coaching your team.
  • Dealing with flexible working.
  • Identifying your team’s strengths and weaknesses.
  • Understanding the character types of different members.
  • Managing and motivating different types of people.
  • Building each member of your team’s skills to ensure optimal performance
  • Ensuring your team is organised and effective in achieving goals and meeting targets
  • Giving feedback (positive and negative)

You create a personal action plan during the final session of this line management training course.

It details what you will do differently when you return to work. The trainer will be present to discuss your plan and help you with it.

This gives you a clear, simple roadmap for the future and will help you to make a success of your team leaders role.

This short course is for junior managers who want to master the four key pillars of effective management – communication, motivation, goal setting and organisation.

It will give you the tools you need to be a really effective leader.

We encourage all participants to come with a shortlist of the biggest challenges that they will be facing in their new team leaders role. This will help you to get the most out of this open course.

To see other similar courses see: Management & Leadership Courses.

We provide everything that you will need at our workshop.

  • Plenty of tea, coffee and biscuits.
  • A full-colour course manual as well as a notepad and pens
  • A comfortable, fully air-conditioned training room.

Our line manager training runs from 9.30 am until approximately 4.30 pm.

We ask that you arrive by 9.15 am. This means we can have you comfortably settled in with a cup of tea or coffee, ready to start at 9.30 am.

London Training Centre
Fleet House, 8 - 12 New Bridge St
London, EC4N 7BE
Tel: 0203 143 8100


Guildford Training Centre
Surrey Technology Centre, 40 Occam Road
Guildford, GU2 7YG
Tel: 01483 380 390


We also provide private line management courses.

Custom courses are completely customised to your requirements.

  • 1-2-1 or in-house with your colleagues?
  • At your offices or in one of our training centres?
  • Would you like to focus the course content on certain key topics?
  • What types of activities would work best for your and your team?


Line Management Course FAQs

Line managers are the first layer of management in an organisation.

Line managers manage small groups of front-line workers.

They are responsible for overseeing these workers and act as their first point of contact for any issues.

Line managers communicate information between more senior managers in the organisation, HR and their team.

Line management is a very broad role requiring a broad set of management skills.

Depending on the organisation you work for it can include:

  • Setting goals and managing poor performance.
  • Providing feedback and coaching.
  • Setting and maintaining quality standards.
  • Providing reports on you team’s progress to senior management.
  • Coordinating their team’s activity with other line managers.
  • Maintaining and building employee engagement.
  • Monitoring employee mental health and wellbeing.
  • Working with HR professionals and ensuring compliance with employment law.
  • Conflict management of employee disputes.
  • Operational responsibility for your part of the business.


Good line managers understand that they will be successful and have the greatest impact when the people on their team are successful. 

They ensure that everyone in their team understands what is required of them, understands how to do it and is motivated.

To do it well, you need to:

  • Stop doing front-line work: Doing it is not a line manager’s role.
  • Communicate clearly: The role requires a lot of transmitting information to senior leaders and senior managers.
  • Trust your team: Management styles differ between people but nobody likes working for a micromanager
  • Solve problems: A good supervisor or manager fixes problems for their team so that their team can be more efficient.
  • ‘Bite the bullet’: Difficult conversations and performance managements issues don’t get easier if they’re avoided as many new managers hope. Leaders ‘bite the bullet’ and deal with problems.

We keep our classes small. On average, we only have 4 people on each of our courses.

The fastest way to develop a new skill is with plenty of individual expert attention.

Our new manager programme focuses on practical learning.

With trainers giving each learner focused individual feedback after they have completed one of our practical exercises.

Keeping our classes small is the only way we can guarantee that you get the attention you need.

Yes. We offer our line management course as classroom training and online training.

The courses are identical, except for how they are delivered.

Our virtual training includes all the content that we use in our classroom-based line manager course, and your trainer will be present throughout the course.

Yes. Our line management course teaches fundamental management skills and techniques that are very widely applicable by middle managers. 

The management skills and leadership skills we teach are tried and tested and do not change.

This is because people management and what drives and motivates human beings doesn’t change.

However, exactly how these tools should be used will vary according to the situation.

For example, reviewing your priorities is a key part of management.

However, the frequency with which you need to review your priorities will vary depending on how fast your role changes.

The reason for producing a Personal Action Plan during the training day is that it is a chance to think through how you will implement what you have been taught, in your specific situation.


Yes. We’re not happy if you’re not happy.

We offer a money-back guarantee. See this link for full details.


We accept credit and debit cards and also direct bank transfers as payment for all of our training courses.

No there is no dress code for our line manager training course.

Please come wearing whatever you are most comfortable in.

Yes. This course is for people looking to learn line management regardless of their current role.