Line Management Training:
Intensive One Day Course

• Communicating effectively with your team as a group.
• Communicating effectively with individuals in your team.
• Listening skills as a key part of good communication skills.
• Team building skills & motivational skills.
• The importance of consistency between your message and your leadership style.

Supervision, Leadership & Management

• What are they?
• What responsibilities come with each of these roles?
• What are the differences between these roles?
• Which of these roles will you have in your new job role?

Managing The Transition To Manager

• Managing ex-colleagues with emotional intelligence.
• Making the transition from colleague to team leader.

Time Management

• Organising your tasks.
• Organisation and project management of your team’s tasks.
• Allocating your time.
• Setting your priorities.
• Setting your team’s priorities while allowing for flexible working.

• What your team expects from you.
• What you should expect from your team.
• Setting goals and making reasonable adjustments
• Measuring progress towards goals.
• Taking responsibility for work.
• Being proactive when dealing with your team.
• Personal development – training & coaching your team.
• Dealing with flexible working.

• Identifying your team’s strengths and weaknesses.
• Understanding the character types of different members.
• Managing and motivating different types of people.
• Building each member of your team’s skills to ensure optimal performance
• Ensuring your team is organised and effective in achieving goals and meeting targets
• Giving feedback (positive and negative)

You create a personal action plan during the final session of this line management training course.

It details what you will do differently when you return to work. The trainer will be present to discuss your plan and help you with it.

This gives you a clear, simple roadmap for the future and will help you to make a success of your team leaders role.

Line managers are the first layer of management in an organisation.

Line managers manage small groups of front-line workers.

They are responsible for overseeing these workers and act as their first point of contact for any issues.

Line managers communicate information between more senior managers in the organisation, HR and their team.

Line management is a very broad role requiring a broad set of management skills.

Depending on the organisation you work for it can include:

• Setting goals and managing poor performance.
• Providing feedback and coaching.
• Setting and maintaining quality standards.
• Providing reports on you team’s progress to senior management.
• Coordinating their team’s activity with other line managers.
• Maintaining and building employee engagement.
• Monitoring employee mental health and wellbeing.
• Working with HR professionals and ensuring compliance with employment law.
• Conflict management of employee disputes.
• Operational responsibility for your part of the business.

Good line managers understand that they will be successful and have the greatest impact when the people on their team are successful. 

They ensure that everyone in their team understands what is required of them, understands how to do it and is motivated.

To do it well, you need to:

• Stop doing front-line work: Doing it is not a line manager’s role.
• Communicate clearly: The role requires a lot of transmitting information to senior leaders and senior managers.
• Trust your team: Management styles differ between people but nobody likes working for a micromanager
• Solve problems: A good supervisor or manager fixes problems for their team so that their team can be more efficient.
• ‘Bite the bullet’: Difficult conversations and performance managements issues don’t get easier if they’re avoided as many new managers hope. Leaders ‘bite the bullet’ and deal with problems.

We keep our classes small. On average, we only have 4 people on each of our courses.

The fastest way to develop a new skill is with plenty of individual expert attention.

Our new manager programme focuses on practical learning.

With trainers giving each learner focused individual feedback after they have completed one of our practical exercises.

Keeping our classes small is the only way we can guarantee that you get the attention you need.

Yes. We offer our line management course as classroom training and online training.

The courses are identical, except for how they are delivered.

Our virtual training includes all the content that we use in our classroom-based line manager course, and your trainer will be present throughout the course.

Yes. Our line management course teaches fundamental management skills and techniques that are very widely applicable by middle managers. 

The management skills and leadership skills we teach are tried and tested and do not change.

This is because people management and what drives and motivates human beings doesn’t change.

However, exactly how these tools should be used will vary according to the situation.

For example, reviewing your priorities is a key part of management.

However, the frequency with which you need to review your priorities will vary depending on how fast your role changes.

The reason for producing a Personal Action Plan during the training day is that it is a chance to think through how you will implement what you have been taught, in your specific situation.

Yes. We’re not happy if you’re not happy.

We offer a money-back guarantee. See this link for full details.

We accept credit and debit cards and also direct bank transfers as payment for all of our training courses.

No there is no dress code for our line manager training course.

Please come wearing whatever you are most comfortable in.

Yes. This course is for people looking to learn line management regardless of their current role.