Delivered as live online or in-person workshop course.
Become a happy, confident line manager.
Our course will show you how to be respected, liked & trusted.

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Course Overview

Learn the skills to make a success of your first line management role on this one-day new manager training course.

By the end of this fun, interactive training course you will be able to:

  • Organise yourself and be confident that important tasks are being completed.
  • Set clear goals and expectations so that your team really understands what you need from them.
  • Give feedback, both positive and negative, to your team to motivate and coach them.
  • Work with difficult and underperforming team members constructively.
  • Feel confident you have the skills needed to step into your first line management role.
  • Have fun and enjoy managing your team.


If you have just just stepped into your first line management role or need a refresher this course is for you.

To get the most from this line management course, we would encourage you to come with a shortlist of the biggest challenges that you are facing / will face in your new role.

New line managers frequently find the transition to their first management position very stressful and defer developing their management skills as a consequence, leading to more stress and anxiety.

Line managers have a huge impact on employee motivation, commitment and performance. They are key to an organisation’s success. We find that almost everyone going into a new line management job finds huge benefit from formal line management training which gives them the tools and skills to shine in their new role.

Our classes are deliberately kept small. This means that people who take the courses together often keep in touch and share learnings going forward for the rest of their careers. Building a network and sharing skills with other upcoming managers now can mean you have a network of established senior managers in five or ten years time!

Course Details

This section focuses on how you ensure clear communication with your team.

It focuses on:

  • Communicating effectively to the team as a group and as individuals.
  • Listening skills.
  • Team building skills.
  • The importance of consistency between your message and your behaviour.

This section covers how you plan for your new role.

It addresses how you identify the scope of your new responsibilities and how you deal with concerns arising from the transition to your new role.

It focuses on:

  • Supervision, Leadership & Management – What these roles are, what responsibilities come with them and what are the differences.
  • Management Skills – How you deal with the change from being a team member to a team manager.
  • Time Management – How to organise yourself, your time and your priorities.

This section looks at how you communicate to your team what success looks like both as a group and individually.

It then looks at how you help them to achieve that success.

It focuses on:

  • Expectations your team have of you.
  • Your expectations of your team.
  • Defining and measuring success.
  • Setting and measuring objectives and goals.
  • Taking responsibility and being proactive.
  • Developing your team and their skills.

This section focuses on understanding what motivates you and your individual team members to achieve your goals.

It covers: :

  • Identifying your team’s strengths and minimising the impact of any weaknesses
  • Understanding different individual styles and how to manage and motivate them
  • Building each member of your team’s skills and capabilities to ensure optimal performance
  • Ensuring your team are organised and effective in achieving goals and meeting targets
  • Giving feedback (positive and negative)
  • Dealing with difficult and under-performing members of your team appropriately

The final section of this line management training course is dedicated to working on a personal action plan. During this time in conjunction with the trainer your work through exactly what and how you are going to change on your return to the office. This means that you leave us with a clear, simple plan and are clear on the next steps that you need to take.

Your Trainer
Picture Showing Trainer For This Course, Barbara

Barbara has been designing and delivering leadership and management workshops for over 20 years. She is a member of the ILM, the Institute of Coaching and the Chartered Management Institute.

She started her career in marketing management with Proctor & Gamble and Rank Hovis McDougall before moving into training and 1:1 coaching.

Jo has been a professional development coach and trainer for over 20 years, and is a member of the Chartered Institute of Professional Development (CIPD).

She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.

The Day

Our courses run from 9.30am until approximately 4.15pm.

We ask that you arrive at 9.15am so that we can get your lunch order organised and have you comfortably settled in with a cup of tea or coffee, ready to start at 9.30am promptly.

All of our training rooms are comfortable and fully air-conditioned.

You do not need to bring anything with you. We provide everything that you will need to have a really productive day:

  • Some of the nicest trainers on the planet!
  • Plenty of tea, coffee and biscuits.
  • A delicious, freshly prepared lunch.
  • A full-colour book outlining all the course materials for you to take home.

Please come wearing whatever you are most comfortable in, we do not have a dress code.

London Training Centre
Fleet House, 8 - 12 New Bridge St
London, EC4N 7BE
Tel: 0203 143 8100


Guildford Training Centre
Surrey Technology Centre, 40 Occam Road
Guildford, GU2 7YG
Tel: 01483 380 390


Private Courses

Let us know exactly what you need and we’ll happily create a custom line management training course for you.

  • 1-2-1 or in-house with your colleagues?
  • At your offices or in one of our centres?
  • Focusing only on certain key topics?



We limit the number of people in our workshops to 5.

We pride ourselves on ensuring that everyone gets plenty of one-to-one attention and time to ask questions and feel that limiting numbers is the only way to guarantee this to everyone who attends one of our line management courses.

Our line management course teaches fundamental management skills. These are the essential management tools that all good managers use day in and day out. These tried and tested tools do not change, regardless of the situation, as people are still people.

However, exactly how these tools should implemented in your day-to-day work will vary according to the situation.

For example, the key tools of time management do not change but the frequency by which you need to review your priorities will vary depending on how frequently your manager reviews your targets.

This is what we work through with you during the Personal Action Plan section of the day. This is time on the course set aside to reflect on and discuss how the principles that you have learned during the day can be implemented in your exact situation. We make sure that everyone leaves us with a clear plan of action.


We’re not happy if you’re not happy. If you’re not happy with your training course then we will give you your money back. See this link for full details.

If you would like to see some of our reviews please take a look at our Google reviews here: Development Academy Google Reviews


We will send you a booking confirmation as soon as we process your email.

This will include full of your course booking and also a full tax invoice.

It should hopefully give you all the information that you need but if you have any questions please don’t hesitate to get in touch, we’re here to help.

We accept credit and debit cards and also direct bank transfers as payment for all of our training courses.

No there is no dress code for our courses.

Please come wearing whatever you are most comfortable in.

If you have any special needs or requirements please let us know when you book your course so that we can confirm that we’ll be able to accommodate your needs before you book the course. Please also let the trainer know at the start of your training day.

You can change your course dates up to 14 days before the course start date subject to an administrator fee of £95 + VAT. Changes cannot be made to the booking within 14 days of the course start date.

Please see our full terms and conditions for more details.

No. We provide everything that you need for the training day.

The only additional costs for you will be travel to and from the training venue and accommodation overnight if needed.

Our line manager training course is at our London training centre.

Our London training centre centrally located in the City of London.

It is a 3-minute walk from both Blackfriars tube station and Thameslink station.

See this link for full details of the facilities at our centre if you book line management training with us in London.

Other courses taught at our London Location