New Line Manager Training

Become a confident, capable manager.
Build a team that respects, likes & trusts you.

New Line Manager Training
Course Overview

Many people find their first management role the most stressful of their entire career. It requires a completely different way of working.

This course will equip you with the skills and confidence to successfully take on your new role. It is a fun, interactive and challenging course and will develop the skills you need to build and organise a team that wants you to succeed.

By the end of this course you will be able to:

  • Organise yourself effectively to be confident that important tasks are being completed.
  • Set clear goals and expectations so that your team understand what you need from them.
  • Give feedback, both positive and negative, to your team to motivate and coach them.
  • Work with difficult and underperforming team members constructively.


This course is aimed at people who have just stepped up into their first line management role, or who are about to do so.

To get the most from this course, we would encourage you to come with a short list of the biggest challenges that you are facing / will face in your new role.

Course Details

This section focuses on how you ensure clear communication with your team.

It focuses on:

  • Communicating effectively to the team as a group and as individuals.
  • Listening skills.
  • The importance of consistency between your message and your behaviour.


This section covers how you plan for your new role.

It addresses how you identify the scope of your new responsibilities and how you deal with concerns arising from the transition to your new role.

It focuses on:

  • Supervision, leadership and management – What these roles are, what responsibilities doe with them and what are the differences.
  • How you deal with the change from being a team member to a team manager.
  • How to organise yourself, your time and your priorities.

This section looks at how you communicate to your team what success looks like both as a group and individually.

It then looks at how you help them to achieve that success.

It focuses on:

  • Expectations your team have of you.
  • Your expectations of your team.
  • Defining and measuring success.
  • Setting and measuring objectives and goals.
  • Taking responsibility and being proactive.

This section focuses on understanding what motivates you and your individual team members to achieve your goals.

It covers: :

  • Identifying your team’s strengths and minimising the impact of any weaknesses
  • Understanding different individual styles and how to manage and motivate them
  • Building each member of your team’s skills and capabilities
  • Ensuring your team are organised and effective in achieving goals and meeting targets
  • Giving feedback (positive and negative)
  • Dealing with difficult and under-performing members of your team appropriately
Your Trainer
Picture Showing Trainer For This Course, Barbara

Barbara has been designing and delivering leadership and management workshops for over 20 years. She is a member of the ILM, the Institute of Coaching and the Chartered Management Institute.

She started her career in marketing management with Proctor & Gamble and Rank Hovis McDougall before moving into training and 1:1 coaching.

Jo has been a professional development coach and trainer for over 20 years, and is a member of the Chartered Institute of Professional Development (CIPD).

She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.

The Day

Our courses run from 9.30am until approximately 4.15pm.

We ask that you arrive at 9.15am so that we can get your lunch order organised and have you comfortably settled in with a cup of tea or coffee, ready to start at 9.30am promptly.

All of our training rooms are comfortable and fully air-conditioned.

You do not need to bring anything with you. We provide everything that you will need to have a really productive day:

  • Some of the nicest trainers on the planet!
  • Plenty of tea, coffee and biscuits.
  • A delicious, freshly prepared lunch.
  • A full-colour course book for you to take home.

Please come wearing whatever you are most comfortable in, we do not have a dress code.

London Training Centre
8 - 12 New Bridge St
London, EC4N 7BE
Tel: 0203 143 8100


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Guildford Training Centre
Surrey Technology Centre, 40 Occam Road
Guildford, GU2 7YG
Tel: 01483 380 390


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Private Courses

Let us know exactly what you need and we’ll happily create a custom course for you.

  • 1-2-1 or in-house with your colleagues?
  • At your offices or in one of our centres?
  • Focusing only on certain key topics?


New Line Manager


We will send you a booking confirmation as soon as we process your email.

This will include full of your course booking and also a full tax invoice.

It should hopefully give you all the information that you need but if you have any questions please don’t hesitate to get in touch, we’re here to help.

We accept credit and debit cards and also direct bank transfers.

No there is no dress code for our courses.

Please come wearing whatever you are most comfortable in.

If you have any special needs or requirements please let us know when you book your course so that we can confirm that we’ll be able to accommodate your needs before you book the course. Please also let the trainer know at the start of your training day.

You can change your course dates up to 14 days before the course start date subject to an administrator fee of £95 + VAT. Changes cannot be made to the booking within 14 days of the course start date.

Please see our full terms and conditions for more details.

No. We provide everything that you need for the training day.

The only additional costs for you will be travel to and from the training venue and accommodation overnight if that is required.