Because we’re confident that you’ll love our courses, we offer a 100% money-back guarantee.
If there’s a problem, and we can’t fix it promptly, then we will give you your money back to say sorry.
Sadly, some people have taken advantage of our approach in the past.
As a result, we’ve had to add a few conditions:
- The problem must be meaningful and impact your learning.
- You must tell us about it as soon as you notice the problem, and before the course is 50% completed. If you are on a one day course, this means at or before the lunch break. If you are on a two-day course, you must tell us before you leave at the end of the first day.
The guarantee is at our discretion and does not apply in the event that:
- You arrive late for the course, for whatever reason.
- You have booked yourself on to the wrong or an inappropriate course.
- You have particular needs that you have not discussed with us at least 2 weeks before the course started.
- We do not believe that you are acting in good faith.