Communication Skills

Communication Skills Training

Learn to communicate clearly and confidently with others.


The ability to communicate is at the heart of all business interactions.

On this 1 day course you will learn how to communicate in a way that is unique and authentic to you while ensuring that your message heard loud and clear, and exactly as you intended.

This interactive one day course will take you from the basics of good communication all the way through to more advanced topics, like ensuring that your behaviour matches your words.

By the end of this course you will:

  • Understand why clear communication is so important.
  • Understand the barriers to good communication and how to avoid them.
  • Know how to choose words appropriate to your audience.
  • How to be unambiguous so that there is no doubt what you are saying.
  • Have a personal action plan to ensure you make a lasting improvement to your communication skills.


You don’t need any specific experience to attend this course.

We find that people who come to our course prepared get the most out of it however.

If you can make a note of a few interactions where you have struggled to clearly communicate your message that is very useful.

Course Details

• The impact of poor communication
• Who are the “best” communicators?

• What stops us communication effectively?
• What about listening (truly listening)?

• Communicating your message – what are you trying to say and to whom?
• Using appropriate language
• The power of words

• Being consistent
• Meaning what you say

• How to be sure you’re conveying your intended meaning (being unambiguous)
• Being congruent (your behaviour matches your words)

• During the final session you will create a personalised action plan to take with you to ensure you make a lasting change to your communication skills.

Your Trainer
Picture Showing Trainer For This Course, Barbara

Barbara has been designing and delivering leadership and management workshops for over 20 years. She is a member of the ILM, the Institute of Coaching and the Chartered Management Institute.

She started her career in marketing management with Proctor & Gamble and Rank Hovis McDougall before moving into training and 1:1 coaching.

London Training Centre
8 - 12 New Bridge St
London, EC4N 7BE
Tel: 0203 143 8100


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Guildford Training Centre
Surrey Technology Centre, 40 Occam Road
Guildford, GU2 7YG
Tel: 01483 380 390


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Private Courses

We’ll happily create a custom course for you if that is what you would prefer.

Simply let us know exactly what you would like to focus on during your day during the pre-course consultation and we’ll create one just for you.

We will customise it just for you:

  • 1-2-1 or in-house with your colleagues?
  • At your offices or in one of our centres?
  • Focusing only on certain key topics?

The Day

Our training courses run from 9.30am through to 4.15pm.

We ask that you arrive by 9.15am so that you can be comfortably seated with a cup of coffee or tea and ready to start at 9.30am sharp.

We offer supportive, relaxed classes and some of the nicest instructors on the planet.

We include everything that you will need to have a great training day.

  • Plenty of refreshments and biscuits through the day.
  • A tasty, freshly prepared lunch.
  • Comfortable, fully air-conditions training rooms.
  • A full-colour minute-taking book to take home with you.

There is no dress code. Please come dressed in whatever you are comfortable in.


We will send you a booking confirmation as soon as we process your email.

This will include full of your course booking and also a full tax invoice.

It should hopefully give you all the information that you need but if you have any questions please don’t hesitate to get in touch, we’re here to help.

We accept credit and debit cards and also direct bank transfers.

No there is no dress code for our courses.

Please come wearing whatever you are most comfortable in.

If you have any special needs or requirements please let us know when you book your course so that we can confirm that we’ll be able to accommodate your needs before you book the course. Please also let the trainer know at the start of your training day.

You can change your course dates up to 14 days before the course start date subject to an administrator fee of £95 + VAT. Changes cannot be made to the booking within 14 days of the course start date.

Please see our full terms and conditions for more details.

No. We provide everything that you need for the training day.

The only additional costs for you will be travel to and from the training venue and accommodation overnight if that is required.