Learn how to overcome your fears and become a clearer, more confident communicator on this one-day assertiveness training course.
By the end of this course you will be able to:
Watch one of our trainers quickly talk you through the course below.
Jo has been a professional development coach and trainer for over 20 years, and is a member of the Chartered Institute of Professional Development (CIPD).
She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.
• What they are and how to recognise each one
• When to use them: The advantages and disadvantages of each
• Recognise the links and the differences between aggression, assertiveness and passivity
• What are they and where do they come from? (Eric Bern PAC)
• How can they affect behaviour?
• How can you modify them?
• Body language: What is yours saying? How to read it in others?
• Building language skills
• Communicating professionally
• Listening 2:1
• Take the situation into account ( Leadership verses sub-ordinate etc)
• Review your inner dialogue
• Saying ‘No’
• Standing your ground in difficult situations
• Giving & receiving praise and criticism
• Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)
• What will you do differently from tomorrow?
• Commit to a your personal assertiveness action plan
The assertiveness skills that we teach are tried and tested methods to improve your communication.
The exact application of those skills will vary from case to case but the fundamentals of assertive behaviour do not change. We’re all still humans after all.
For example, our assertiveness training course covers a number of different ways that you can say ‘No’. Depending on the conversation and your relationship with the other person only certain of them will be appropriate. We will show you how to use them and discuss when each would be most appropriate with you during the day so that you’ll be in a position to use them when the time comes.
We also have a ‘Personal Action Plan’ session at the end of your training day. This gives you a specific opportunity to think about and discuss with the trainer exactly what you’ll change on your return to so that you can put into action what you’ve learned about assertive behaviour.
We will send you a booking confirmation as soon as we process your email.
This will include full of your assertiveness training course booking and also a full tax invoice.
It should hopefully give you all the information that you need but if you have any questions please don’t hesitate to get in touch, we’re here to help.
This will include directions so that you know where your assertiveness training in London or Guildford will be held.
We accept credit and debit cards and also direct bank transfers.
No there is no dress code for our courses whether they are face-to-face or delivered live online.
Please come wearing whatever you are most comfortable in.
If you have any special needs or requirements please let us know when you book your course so that we can confirm that we’ll be able to accommodate your needs before you book the course.
Our assertiveness courses in London are delivered in a wheelchair friendly building.
Please also let the trainer know at the start of your training day.
You can change your course dates up to 14 days before the course start date subject to an administrator fee of £95 + VAT. Changes cannot be made to the booking within 14 days of the course start date.
Please see our full terms and conditions for more details.
No. We provide everything that you need for your assertiveness class.
The only additional costs for you will be travel to and from the training venue and accommodation overnight if that is required.
We don’t offer any public courses just for women. Our techniques apply whatever sex you are and whether you are in a leadership position or not.
We frequently run private courses for customers. If you would like us to set up a course specifically for an all-women group we’d be very happy to do so and have done this before.
Being assertive is good!
People often confuse assertiveness with aggression and this is why many people think that being assertive is bad.
It absolutely is not!
Aggression is bad. It doesn’t take others into consideration.
Being assertive is good and it’s the opposite. It does take others into consideration.
At its heart, being assertive means having the confidence and communication skills to express your point of view clearly and calmly, while also critically encouraging others to express their point of view, even if they don’t agree with you.
A typical work situation would be where you are in a meeting and most or all of the other people in the room agree on something but you don’t.
If you’re assertive you would still express your opinion clearly so that people understand that you don’t agree and why you don’t agree.
In doing this you would be aiming to help the group reach the best decision rather than just ‘railroad’ your opinion through.
People who need to improve their self-esteem and confidence often struggle with assertiveness.
They feel that by disagreeing they will stand out and potentially turn against them. They don’t understand that by having the confidence to express an unpopular opinion calmly people will actually value their input more.
This is why many business courses focused on assertiveness are also confidence skills training courses.
While we have suggestions for how you structure this, you can structure this however suits you best.
Only you can say what will work for you.
In the final section of this assertiveness course, you will build your own assertiveness action plan in conjunction with our trainer.
This is a very clear tactical document for you to refer to in the future to make sure that the changes that you make endure over time.
For example, it may describe how you will deal with certain difficult people and certain learning resources that you think will be useful references.