Assertiveness is the ability to communicate your needs and wants calmly and confidently. Most people struggle to do this.
The power and influence that communicating assertively gives comes from self-assurance, not bullying or intimidation.
When you communicate confidently, other people will usually communicate with you in the same way. This means that you are far more likely to reach ‘win-win’ solutions and be viewed as a problem solver. You will also find work less stressful.
Our experienced trainers can show you how to develop this vital skill and make sure you get plenty of time to practice using these techniques in real-world scenarios.
By the end of this course you will:
This course is open to everyone, there are no pre-requisites.
It is designed for anyone who wishes to increase their assertiveness and confidence when dealing with colleagues and customers.
You simply need to be open to discussing the techniques that our trainers will be showing you and talking about how they might apply to your particular situation.
It is very useful if prior to the course you could keep a time diary for a week or so. This will simply contain what you have spent your work days doing and also note any particular issues that came up.
We begin this assertive communication course by discussing with everyone their strengths and weakensses.
We try to clearly identify the key difficult situations that each delegate faces.
We then look at where they would like to be when returning to work after the course.
We now cover the basics of communcation.
We look at the key elements of language and communication and, in particular, at how to communicate professionally. We also look at professional listening.
Different methods of communication require different communication styles.
We start this session looking at how to be assertive on the telephone and how to deal with difficult calls.
We then look at written assertive communication and being assertive in person.
There are a number of different types of assertive communication.
For example, empathic assertiveness is a way of communicating your request while demonstrating empathy for the situation that the other person is in.
In this session we look at each type in turn and then look at when it is most appropriate to use each one.
We also take time to look at the differences and similarities between aggression, assertiveness and passivity.
The most difficult time to be assertive is usually the time when it would be most valuable. Namely in an especially difficult or stressful situation.
Here we look at how to be assertive in difficult situations by taking the situation into account. We also look at the 7-step assertiveness process.
Finally we map all of this onto the Thomas-Kilamnn matrix. This is a very helpful way to try to find win-win situations when looking at things.
We finish the course bey reviewing what we have covered and setting some clear objectives for future behaviour and communication.
The aim of this course it to permanently impact your communication style.
Everyone leaves this course with a very clear understanding of how they need to behave differently in future and with a personal action plan.
Jo has been a professional development coach and trainer for over 20 years, and is a member of the Chartered Institute of Professional Development (CIPD).
She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.
Our courses run from 9.30am to roughly 4.15pm.
We ask that you arrive at 9.15am so that we can take your lunch order and get you settled in with a cup of tea / coffee ready for a 9.30am start.
We include everything you need for a really enjoyable, productive day:
Please come dressed in whatever you are most comfortable in. There is no dress code.
We regularly provide private assertiveness training courses.
A private course provides extra privacy whether the training is for an individual or a team. It means that you can speak to our trainers completely confidentially, and so work on the root cause of your issues. Once these are out in the open it is possible to deal with them and very quickly effect long-lasting change at a fundamental level.
In addition to the above our private courses allow us to: