Learn to say 'No' and set boundaries with others.
Become a calm, confident communicator.
Delivered as live online or in-person classroom training.

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Learn how to overcome your fears and become a clearer, more confident communicator on this one-day assertiveness training course.

By the end of this course you will be able to:

  • Deliver clear and concise messages that get things done
  • Set boundaries for others
  • Deal with difficult people
  • Say “No” without saying “No”
  • How to recognise and deal with workplace bullying
  • Develop the tools you need to grow into a leadership role
  • Deal with real-life situations with confidence and assertiveness

Your Trainer

Jo has been a professional development coach and trainer for over 20 years, and is a member of the Chartered Institute of Professional Development (CIPD).

She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.

Course Details
  • Analysing your current strengths and weaknesses
  • Identifying critical situations
  • Establishing the desired outcome

• What they are and how to recognise each one
• When to use them: The advantages and disadvantages of each
• Recognise the links and the differences between aggression, assertiveness and passivity

• What are they and where do they come from? (Eric Bern PAC)
• How can they affect behaviour?
• How can you modify them?

• Body language: What is yours saying? How to read it in others?
• Building language skills
• Communicating professionally
• Listening 2:1

• Take the situation into account ( Leadership verses sub-ordinate etc)
• Review your inner dialogue
• Saying ‘No’
• Standing your ground in difficult situations
• Giving & receiving praise and criticism
• Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)

• What will you do differently from tomorrow?
• Commit to a your personal assertiveness action plan

The Day

You don’t need to bring anything with you. We provide everything you’ll need for a really fun, productive day of training.

Our courses run from 9.30 am to roughly 4.30 pm.

We ask that you arrive at 9.15 am so that we can get you settled in with a cup of tea/coffee ready for a 9.30 am start.

We include everything you need for a really enjoyable, productive day:

  • Some of the friendliest instructors on the planet
  • Plenty of refreshments and biscuits throughout the day
  • A tasty, freshly prepared lunch (unfortunately not available during Covid)
  • Comfortable, fully air-conditions training rooms in London and Guildford
  • A full-colour manual so you can brush up on your assertiveness skills training later

London Training Centre
Fleet House, 8 - 12 New Bridge St
London, EC4N 7BE
Tel: 0203 143 8100


Guildford Training Centre
Surrey Technology Centre, 40 Occam Road
Guildford, GU2 7YG
Tel: 01483 380 390



This course is for anyone wishing to increase their assertiveness skills, there are no pre-requisites.

Assertive behaviour is useful in all parts of life, not just at work, and many people find it helpful in general day-to-day life as well.

If any of the below apply to you it is likely that you would find this training course very helpful:

  • You would like to improve your communication style so that when you present your opinion you feel that others truly hear what you are saying and respect it.
  • You find delegating difficult and think you would benefit from improving your self-esteem.
  • You have recently received a promotion and are suffering from ‘imposter syndrome’

In order to make the most of the workshop, it is very useful if prior to the course you can keep a diary for a few days detailing areas where you think that you would have benefited from being more assertive and any techniques that you did try.

Private Training

We regularly provide private assertiveness training.

Private training provides extra privacy whether the training is for an individual or a team.

It means that you can speak to our trainers completely confidentially, and work on the root cause of your issues.

People in leadership positions often find this very useful as the privacy of a closed session often helps them to open up and really dig into their individual issues around assertiveness. Once these are out in the open it is possible to deal with them and very quickly effect long-lasting change at a fundamental level.

By having a private workshop it also allows us to:

  • Run the training at your site if that is more convenient for you.
  • Customise the course to your exact needs and skills.
  • Run the training on a day that is most convenient for you.



The assertiveness skills that we teach are tried and tested methods to improve your communication.

The exact application of those skills will vary from case to case but the fundamentals of assertive behaviour do not change. We’re all still humans after all.

For example, our assertiveness training course covers a number of different ways that you can say ‘No’. Depending on the conversation and your relationship with the other person only certain of them will be appropriate. We will show you how to use them and discuss when each would be most appropriate with you during the day so that you’ll be in a position to use them when the time comes.

We also have a ‘Personal Action Plan’ session at the end of your training day. This gives you a specific opportunity to think about and discuss with the trainer exactly what you’ll change on your return to so that you can put into action what you’ve learned about assertive behaviour.

We will send you a booking confirmation as soon as we process your email.

This will include full of your assertiveness training course booking and also a full tax invoice.

It should hopefully give you all the information that you need but if you have any questions please don’t hesitate to get in touch, we’re here to help.

This will include directions so that you know where your assertiveness training in London or Guildford will be held.

We accept credit and debit cards and also direct bank transfers.

No there is no dress code for our courses.

Please come wearing whatever you are most comfortable in.

If you have any special needs or requirements please let us know when you book your course so that we can confirm that we’ll be able to accommodate your needs before you book the course. Please also let the trainer know at the start of your training day.

You can change your course dates up to 14 days before the course start date subject to an administrator fee of £95 + VAT. Changes cannot be made to the booking within 14 days of the course start date.


Please see our full terms and conditions for more details.

No. We provide everything that you need for the training day.

The only additional costs for you will be travel to and from the training venue and accommodation overnight if that is required.


We don’t offer any public courses just for women. Our techniques apply whatever sex you are and whether you are in a leadership position or not.

However, a private, personal, assertiveness course could be arranged for just your group.

We frequently run private courses for customers. If you would like us to set up a course specifically for an all-women group we’d be very happy to do so and have done this before.