Currently delivered as either live online training or in-person classroom course.
Learn to say 'No' and set boundaries with others.
Become a calm, confident communicator.

Reviews 5
Trusted by
trusted-bp trusted-ea trusted-legalgeneral trusted-rentokil trusted-nhs trusted-shell

Learn how to overcome your fears and become a clearer, more confident communicator on this one-day assertiveness training course based in London.

By the end of this course you will be able to:

  • Deliver clear and concise messages that get things done
  • Set boundaries for others
  • Deal with difficult people
  • Say “No” without saying “No”
  • How to recognise and deal with workplace bullying
  • Develop the tools you need to grow into a leadership role
  • Deal with real-life situations with confidence and assertiveness


This course is for anyone wishing to increase their assertiveness skill base and confidence when dealing with colleagues and customers and in general day to day life.

In order to make the most of this course, you need to be open to discussing the techniques that our trainers will be showing you and working to see how they might apply to your particular situation. In the past, we have found that people in new leadership positions and women find this course particularly helpful.

You will need to do a little work before the workshop to get the most from it. It is very useful if prior to the course you can keep a diary for a few days detailing areas where you think that you would have benefited from being more assertive and any techniques that you did try.

Course Details
  • Analysing current strengths and weaknesses
  • Identifying critical situations
  • Establishing the desired outcome

• What they are and how to recognise each one
• When to use them: The advantages and disadvantages of each
• Recognise the links and the differences between aggression, assertiveness and passivity

• What are they and where do they come from? (Eric Bern PAC)
• How can they affect behaviour?
• How can you modify them?

• Body language: What is yours saying? How to read it in others?
• Building language skills
• Communicating professionally
• Listening 2:1

• Take the situation into account ( Leadership verses sub-ordinate etc)
• Review your inner dialogue
• Saying ‘No’
• Standing your ground
• Giving & receiving praise and criticism
• Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)

• What will you do differently from tomorrow?
• Commit to a your personal assertiveness action plan

Your Trainer

Jo has been a professional development coach and trainer for over 20 years, and is a member of the Chartered Institute of Professional Development (CIPD).

She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.

The Day

Our courses run from 9.30am to roughly 4.15pm.

We ask that you arrive at 9.15am so that we can take your lunch order and get you settled in with a cup of tea / coffee ready for a 9.30am start.

We include everything you need for a really enjoyable, productive day:

  • Some of the friendliest instructors on the plant.
  • Plenty of refreshments and biscuits through the day.
  • A tasty, freshly prepared lunch.
  • Comfortable, fully air-conditions training rooms.
  • A full-colour book or manual to take home with you so you can brush up on your assertiveness skills training on your own any time you like!

Please come dressed in whatever you are most comfortable in. There is no dress code at any of our training sessions.

Private Training

We regularly provide private assertiveness training.

Private training provides extra privacy whether the training is for an individual or a team.

It means that you can speak to our trainers completely confidentially, and so work on the root cause of your issues, which people in leadership positions often find very useful, the privacy of a closed session often helps people open up and really dig into their individual issues around assertiveness. Once these are out in the open it is possible to deal with them and very quickly effect long-lasting change at a fundamental level.

By having a private workshop it also allows us to:

  • Provide skills training at your site if that would be more convenient than one of our training centres.
  • Customise the course to your exact needs and skills.
  • Run the training on a day that is most convenient to you.



We will send you a booking confirmation as soon as we process your email.

This will include full of your course booking and also a full tax invoice.

It should hopefully give you all the information that you need but if you have any questions please don’t hesitate to get in touch, we’re here to help.

We accept credit and debit cards and also direct bank transfers.

No there is no dress code for our courses.

Please come wearing whatever you are most comfortable in.

If you have any special needs or requirements please let us know when you book your course so that we can confirm that we’ll be able to accommodate your needs before you book the course. Please also let the trainer know at the start of your training day.

You can change your course dates up to 14 days before the course start date subject to an administrator fee of £95 + VAT. Changes cannot be made to the booking within 14 days of the course start date.


Please see our full terms and conditions for more details.

No. We provide everything that you need for the training day.

The only additional costs for you will be travel to and from the training venue and accommodation overnight if that is required.


We don’t offer any public courses just for women. Our techniques apply whatever sex you are and whether you are in a leadership position or not.

However, a private, personal, assertiveness course could be arranged for just your group.

We frequently run private courses for customers. If you would like us to set up a course specifically for an all-women group we’d be very happy to do so and have done this before.