Assertiveness is the ability to communicate your needs and wants calmly and confidently. Most people struggle to do this.
The power and influence that communicating assertively gives comes from self-assurance, not bullying or intimidation.
When you communicate confidently, other people will usually communicate with you in the same way. This means that you are far more likely to reach ‘win-win’ solutions and be viewed as a problem solver. You will also find work less stressful.
Our experienced trainers can show you how to develop this vital skill and make sure you get plenty of time to practice using these techniques in real-world scenarios.
By the end of this course you will:
This workshop is open to everyone, there are no pre-requisites.
Who will benefit?
All staff members wishing to increase their assertiveness skill base and confidence when dealing with colleagues and customers and in general day to day life.
You simply need to be open to discussing the techniques that our trainers will be showing you and talking about how they might apply to your particular situation.
You will need to do a little work before the workshop as it is very useful if prior to the course you could keep a time diary for a few days. This will simply contain what you have spent your work days doing and also note any particular issues that came up.
• What they are and how to recognise each one
• When to use them – advantages and disadvantages of each
• Recognise the links and the differences between aggression, assertiveness and passivity
• What are they and where do they come from? (Eric Bern PAC)
• How can they affect behaviour?
• How can you modify them?
• Body language – what is yours saying? How to read it in others?
• Building language skills
• Communicating professionally
• Listening 2:1
• Take the situation into account
• Review your inner dialogue
• Saying ‘no’
• Standing your ground
• Giving & receiving praise and criticism
• Benefiting from win-win assertiveness using the Thomas-Kilmann matrix (TKI)
• What will you do differently from tomorrow?
• Commit to a your personal assertiveness action plan
Jo has been a professional development coach and trainer for over 20 years, and is a member of the Chartered Institute of Professional Development (CIPD).
She started her career as an engineer before moving to a global pharmaceutical company, where she spent 18 years. While she was there she progressed through a variety of leadership and technical roles across HR, customer service and training.
Our courses run from 9.30am to roughly 4.15pm.
We ask that you arrive at 9.15am so that we can take your lunch order and get you settled in with a cup of tea / coffee ready for a 9.30am start.
We include everything you need for a really enjoyable, productive day:
Please come dressed in whatever you are most comfortable in. There is no dress code.
We regularly provide private/bespoke assertiveness training.
Bespoke training provides extra privacy whether the training is for an individual or a team. It means that you can speak to our trainers completely confidentially, and so work on the root cause of your issues. Once these are out in the open it is possible to deal with them and very quickly effect long-lasting change at a fundamental level.
In addition to the above by having a private workshop it also allows us to:
We will send you a booking confirmation as soon as we process your email.
This will include full of your course booking and also a full tax invoice.
It should hopefully give you all the information that you need but if you have any questions please don’t hesitate to get in touch, we’re here to help.
We accept credit and debit cards and also direct bank transfers.
No there is no dress code for our courses.
Please come wearing whatever you are most comfortable in.
If you have any special needs or requirements please let us know when you book your course so that we can confirm that we’ll be able to accommodate your needs before you book the course. Please also let the trainer know at the start of your training day.
You can change your course dates up to 14 days before the course start date subject to an administrator fee of £95 + VAT. Changes cannot be made to the booking within 14 days of the course start date.
Please see our full terms and conditions for more details.
No. We provide everything that you need for the training day.
The only additional costs for you will be travel to and from the training venue and accommodation overnight if that is required.